Hi We're based in Nottingham and have been supplying musical products for over 31 years.
Help & Advice is not just for the warranty period, At Starsinger/EMKaraoke its for the lifetime of the product.
There's nothing here to catch anybody out just common sense, we treat our customers exactly as we would want to be treated if we were buy a product from a store. We hope and aim to be better than anyone else in our industry
Need Help ? A SIMPLE PHONE CALL can usually sort out most problems 0115 9753000, we have factory trained technicians who can resolve any technical help straight away
Phone, Live Chat, Email
Because we design and build our own product "Starsinger" we know all the good bits, hints and tips to get the most out of your equipment
By law we have to put these words together, however those of you who have bought from us before, will know the extraordinary measure we go to.
If the item is received damaged or not working, We immediately send you a new item and collect at the same time
In the unlikely event of a product being faulty during it’s warranty. Please call us to obtain an authorisation code before sending the package to us. This allows safe tracking and greater speed in turnaround of customer service - You're our top priority
The item(s) must be secure and use an outer packaging to protect the product, then enclose a copy of your original receipt/invoice along with a brief explanation of the fault and finally return the item(s) to us.
Once we receive the item(s) we will then get the manufacturer to either repair or replace the product as per their terms of the warranty.
The usual turn-around for repairs under warranty is between 1 and 2 days. If the item was faulty as new, we simply replace it with a new one.
The Long Distance Selling Regulations apply to mail order customers only, where you have up to 7 days from receiving your order to return it for a refund. The items must be un-opened, un-used and in the original packaging. The customer should then ensure the items are sufficiently packaged and also within an outer packaging for protection and return the goods back to us enclosing a copy of the original receipt with a note confirming that you are returning the goods within 7 days. We will then issue a refund for the item(s)
If items are returned after the 7 day period then a re-stocking fee will be deducted approx 15% + P&P. Should the items arrive back ‘not as new condition or items missing’ then a full refund cannot be given.
Your statutory rights are not affected in any way by the terms and conditions stated or implied.
We thank you for choosing East Midlands Karaoke we hope your products give you much pleasure in the years to come
If at any time beyond any guarantee period you have a query please contact us 0115 975300.